Maintenance
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Hardware 

Errors in hardware are not solved if they are immediately resolved.

  • POS hardware error processing
  • Re-installation of OS/APP
  • Regular checkup
  • Connecting test of peripheral devices

Free maintenance support for hardware up to 1 year after installation depending on the contract.
Afterwards, paid-maintenance service is provided under contract in the yearly basis.

 
  • hardware maintenance image Charging organization : Main office and technological supporting team in branches in the nation

    1. Call center A/S receipt
    2. Remote process
    3. Visiting service process
    (designate first personnel when concluding the contract for call center)

  • hardware maintenance image Call center operating hours

    Weekdays : 9am to 10:30pm
    Weekends and holidays : 9am to 9pm
    (Available to adjust the time if contracting for the paid-maintenance contract)

maintenance list
Items Free maintenance Paid maintenance
Period of application Within 1 year after installation After the expiration of the period for free maintenance
Service contents Free (except for the restoration from errors due to faults/natural disasters) Differentiated application depending on the scope of service
Targets Entire hardware delivered/installed by our company
Statement of support 1st call response : Remote process
2nd visiting service: A/S process
1st call response : Remote support (designated person)
2nd visiting service: A/S : A/Sprocess,
regular visiting check-up, happy-call and monthly report
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