Errors in hardware are not solved if they are immediately resolved.
Free maintenance support for hardware up to 1 year after installation depending on the contract.
Afterwards, paid-maintenance service is provided under contract in the yearly basis.
1. Call center A/S receipt
2. Remote process
3. Visiting service process
(designate first personnel when concluding the contract for call center)
Weekdays : 9am to 10:30pm
Weekends and holidays : 9am to 9pm
(Available to adjust the time if contracting for the paid-maintenance contract)
Items | Free maintenance | Paid maintenance |
---|---|---|
Period of application | Within 1 year after installation | After the expiration of the period for free maintenance |
Service contents | Free (except for the restoration from errors due to faults/natural disasters) | Differentiated application depending on the scope of service |
Targets | Entire hardware delivered/installed by our company | |
Statement of support | 1st call response : Remote process 2nd visiting service: A/S process |
1st call response : Remote support (designated person) 2nd visiting service: A/S : A/Sprocess, regular visiting check-up, happy-call and monthly report |